Return Policy

At Mocean Tactical, our goal is to provide the best performance wear in the business. If you receive an item that does not meet your expectations – maybe it’s too big, too small or doesn’t suit you as well as you expected – we’ll be glad to send you a new size, color or style or, if the item has not been used or damaged, issue you a refund. You have 30 days to return items.

 

RETURN POLICIES

What items are eligible to be returned or exchanged?

To be eligible for a return, your item must be unused (unwashed and unworn) and in the same condition that you received it. It must also be in the original packaging. Items not in this condition will not be accepted.

Damaged or defective items may be returned.

Final sale items cannot be returned or exchanged.

Gift cards cannot be returned.

How long do I have to return or exchange an item I purchased online?

Our policy lasts up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How can I receive a refund for my order?

To complete your return, we require a proof of purchase. This could be the shipping confirmation email sent to you or the original credit card used for the purchase.

What is the return shipping fee for online purchases?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

What is the shipping fee for exchanges?

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

I received a Mocean Tactical item as a gift. How can I get a refund?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

Contact Us

Mocean Tactical
7990 North Point Boulevard
Suite 210
Winston Salem, North Carolina 27106

336.582.0757

Or

Call Toll-free 877.662.3680
Regular hours are Monday-Friday, 8a-6p ET

 

RETURNS/EXCHANGES PAGE

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Our return policy lasts up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused (unwashed and unworn) and in the same condition that you received it. It must also be in the original packaging. Items not in this condition will not be accepted.

Damaged or defective items may be returned.
Final sale items cannot be returned or exchanged.
Gift cards cannot be returned.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at sales@moceantactical.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@moceantactical.com and send your item to: 7990 North Point Boulevard,  Suite 210, Winston Salem, North Carolina 27106, United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Mocean Tactical 
7990 North Point Boulevard
Suite 210
Winston Salem, North Carolina 27106
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.